Privacy Policy

Last Updated: November 10, 2024

1. Introduction

Call Helper ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and web application.

2. Information We Collect

2.1 Account Information

When you register for Call Helper, we collect:

• Email address
• Name (first and last)
• Password (encrypted)
• Team affiliation (if applicable)
• Google OAuth tokens (if using Google Sign-In)

2.2 Call Data

During your use of the service, we collect and process:

• Audio recordings from your Google Meet calls
• Transcripts of conversations (with speaker identification)
• Call metadata (date, duration, participants)
• Performance scores and analysis results
• Call scripts and templates you create

2.3 Usage Information

We automatically collect certain information about your device and usage:

• Browser type and version
• Chrome extension version
• IP address (for security purposes)
• Usage statistics (features used, frequency)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Call Helper service
• Transcribe and analyze your sales calls
• Generate performance insights and recommendations
• Enable team collaboration and management features
• Improve our AI models and service quality
• Communicate with you about service updates
• Ensure security and prevent fraud

4. Data Storage and Security

We take data security seriously:

• Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
• Database: We use enterprise-grade PostgreSQL (Neon) with automatic backups
• Authentication: Passwords are hashed using bcrypt; we use JWT tokens for session management
• Access Control: Role-based access ensures team members only see authorized data
• Third-party Services: We use OpenAI's API for transcription (subject to OpenAI's privacy policy)

5. Data Sharing and Disclosure

We do NOT sell your personal data. We only share data in these limited circumstances:

• Team Members: Call data is shared with authorized team members (managers can view team calls)
• Service Providers: We use OpenAI for transcription services (audio is processed but not stored by OpenAI)
• Legal Requirements: We may disclose data if required by law or to protect our rights

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your call transcripts and analysis
• Opt-out: Disable certain features or notifications

7. Data Retention

We retain your data as follows:

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: Data is permanently deleted within 30 days of account deletion
• Legal Obligations: Some data may be retained longer if required by law

8. Children's Privacy

Call Helper is not intended for users under 16 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

11. GDPR Compliance

For users in the European Economic Area (EEA):

• We process data based on your consent and contractual necessity
• You have the right to lodge a complaint with your local data protection authority
• Data is stored within EU-approved jurisdictions